Frequently Asked Questions

Can I pay cash or check for my security deposit?
No, the only acceptable form of payment for your security deposit is a major credit card.

 

Can I use my debit card that can be run as credit for the security deposit?
Yes, We can accept a debit card if you purchase the optional collision insurance provided by EBI.

 

All security deposits will be authorized by credit card (Visa, MasterCard, Discover or American Express) at the time of rental pick-up. This deposit will be refunded 100% as long as the equipment is returned clean and undamaged - excepting normal wear - with all inventories intact. We do not accept checks as a form of payment for security deposits.

 

Debit cards (check cards), even those with Visa or MasterCard symbols cannot be used for deposits, unless the optional collision insurance is purchased. The amount charged will be refunded when the rental items are returned without incident.

 

Can I use my mom or husband or someone else's credit card for the deposit?
Any and all major credit cards are accepted as long as the card holder is present when the card is being used

 

Do I need a driver's license to rent any of your equipment?
Yes, a valid state issue identification card or passport is needed to rent any of our equipment.

 

How old do I need to be to drive any of your equipment?
You must be at least 16 years old, have a valid driver's license, and with a parent.

 

What is the minimum age to rent any of your equipment?
You must be at least 18 years of age with a valid credit card and driver's license to rent our equipment. Riders must be at least 12 years of age accompanied by a parent.

 

Do you offer insurance?
 No, we do not offer insurance, we do offer an optional collision damage waiver, covering damages only.for an additional cost, however, Renters are 100% responsible to Arizona Outdoor Fun for everything, including all liability. A liability waiver must be signed for any and all rentals. ATV manufactures recommend operators be at least 16 years old with a valid driver’s license.”

 

Do you offer a service to drop off and pick up the rental equipment?
Yes, we do offer the option to drop off your rental equipment, please call us at for pricing and availability to pick up and/or drop off your rental equipment.

 

How old do I need to be to drive any of your equipment?
You must be at least 16 years old, with a parent.

 

What is your cancellation policy?
We have a 48 hour non refundable cancellation policy. If you do not cancel prior to 48 hours before your rental the card provided will be charged for the rental.

 

What size of towing ball and light adapter plug do I need?
You will need a 2" ball to tow any of our rental equipment (boats, personal watercraft and ATV/UTV / Rhino). The 4-pin light adapter is needed to provide lights to the trailer. A Class III hitch is also required.

 

What other equipment/accessories do you rent?
Wakeboards, kneeboards, 2-skis, slalom skis and a variety of fun tubes are also available to rent from us.

 

What time do I pick up and drop off the equipment?
You may pick up the rental equipment as early as 7:00 am on the first day of your rental period. Everything must be returned by 6:00 pm on the final day of your rental period to avoid paying late fees. You will be charged a late fee if you are more than 15 minutes late. There are no refunds for early returns. It may be possible to pick up your rental equipment the night before or return the morning after, call for availability.

 

What type of vehicle is needed to tow my rental equipment?
Jet Ski Rental, fishing boat, canoe or kayaks: Any vehicle with towing capabilities. Pontoon boat, Wakeboarding Boat or ATV/UTV / Rhino Rentals or rhino rentals: Minimum V6 Engine with a 4000 lb towing capacity (V8 recommended) and towing capabilities.

 

Where can I take my rental equipment in Arizona?
Contact us at to inquire about possible places to take our rental toys for your Arizona vacation.

 

Can I wakeboard/ski behind your jet skis?
No, we do not allow any activities behind our jet skis

 

What is the age requirement for a passenger on your equipment?
Minors must be at least 10 years of age and accompanied by a parent.

 

Do I need to wash the equipment prior to return?
The equipment does need to be returned in the same condition it was received in.

 

Where are you located?
We have different locations for different activities. If you are doing a rental on a trailer or a fun package then you will pick up at our warehouse location of 2144 East Indian School Road, Phoenix, AZ 85016.

 

Guided Tours is in the North West Phoenix area at approximately the Interstate – 17 and Table Mesa Road.

Show up and Ride is in the North East Scottsdale area at approximately 140th Street and Lone Mountain Road

Jet Ski rental at Lake Pleasant – We are located in the Right hand corner of the parking lot at the 10 lane boat ramp

 

Do I need to make a reservation?
Yes, a reservation is required for all fun packages, tours, and lake jet skis and highly recommend for all other rentals.

 

What are you hours?
Our hours are 7am – 7pm 7 days a week, by reservation only. Please call ahead to ensure that we are at the warehouse.

 

Do you offer ½ day rentals?
We do not offer ½ day rentals on trailers, we do however have ATV/UTV / Rhino Guided and Unguided Tours, which are 3 hours and our jet ski rentals at the lakes can be rented by the hour, ½ day or full day.

 

Is safety gear included?
All of our ATV/UTV / Rhino rentals come with helmets, goggles, and gloves. All watercraft rentals come with a life jacket.

 

Do you offer hotel pickup?
Yes we do, please call us at for availability.

 

When returning the rental do I need to call ahead?
Yes, you need to call ahead at least 1 hour prior to your expected arrival to schedule your return.

 

Do you offer sand tires & Flags?
Yes, there is a onetime sand tire & flag charge of $25.00 + tax per piece of equipment.